FAQs

Who do we donate to, and why?

We have chosen three national mental health organisations, each doing vital high-impact work. Through these three together, we have reach throughout Australia. Everyone who buys our products contributes directly back to support our Australian community.

Beyond Blue: Provides research, early detection, prevention and treatment to support mental health.

Black Dog Institute: Researching the early detection, prevention and treatment of common mental health disorders.

Lifeline: Provides 24 hour crisis support and suicide prevention services.

We encourage you to visit the 'Our Story' page to learn more about these organisations and their powerful work.

How do subscriptions work?

All our products are available on subscription so you’ll never run out.

Simply select “subscription” instead of “one time order” on the store product pages and we'll send you a regular delivery at whatever frequency you choose. We’ll email you a few days before your next order to make sure you would still like the delivery. If not, you can skip that order in your Member Area. We have provided recommended frequencies based on the number of people in your house, and you can tweak your frequency as you go, pause your deliveries, or cancel your subscription at any time. No pressure, no hassle, we prefer you to love us with the ability to leave us!

If you prefer us to make the changes instead of doing it in your Member Area, you’re absolutely welcome to email us at info@emotions.org.au

Bulk orders, wholesale and distributors

Yes we love sending out bulk orders! Please get in touch with us at info@emotions.org.au You’ll have a response within 24 hours and we offer very competitive pricing for business, co-op and bulk orders and have a lot of experience customising a solution to your needs.

What's the difference between buying bamboo products and products?

Bamboo grows quickly and practically anywhere without fertiliser, irrigation or human help. It's harvested once per year, and offers farmers an additional source of income. After harvest, the bamboo is aggregated by village and regional co-operatives, chipped then delivered to factories for pulping. Like bamboo itself, bamboo toilet paper is incredibly soft and strong - it is the highest-quality choice of our products, while still being sustainable.

Our recycled toilet paper, on the other hand, sources paper mainly from old books and commercial offices. The paper - being already in paper form - means the toilet paper production process has a lower carbon footprint than bamboo, making this our most environmentally-friendly choice.

Whether you choose bamboo or recycled, you can be sure that both offer a much better alternative to the tree-full, wrapped-in-plastic toilet papers available at the supermarket.

How long will it take to receive my order?

All orders leave the warehouse within 24 hours of order on weekdays.

How is émotions eco-friendly?

  • No inks, dyes or scents in the products.
  • The packaging uses soy inks.
  • All products are FSC Certified.
  • Bamboo is most commonly chosen for septic tanks
  • Bamboo is made from forest-friendly bamboo fibres.
  • Product packaging is biodegradable.
  • Recycled paper is sourced from old books and commercial offices post-consumer waste paper (we primarily source from schools that are local to where we produce - think BPA free text books, work books, office paper etc. We don’t use any chlorine, inks, dyes or perfumes. Only clean fibres at extremely high temperatures.

What payment methods do you accept?

We accept different payment methods depending on if you do a once-off order or a subscription order.

For once off orders, we accept: Visa, Mastercard and AMEX, Afterpay and Paypal

For subscription orders, we accept: Visa, Mastercard and AMEX and Paypal.

Do you offer refunds?

We know you'll love our products.

If you don’t, receive a full refund and you don’t need to send the products back.

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